Our Commitment at 8kbk

8kbk believes gaming should be pure enjoyment. That's why we follow the most up-to-date tools and policies to protect every player. Responsible play is the foundation of a healthy and happy life.

1 What Is Responsible Gaming and Why It Matters

Online gaming and betting are a source of entertainment and excitement for many people. But that enjoyment stays healthy only when it's controlled and mindful. Responsible gaming means treating it as a leisure activity — not a source of income or an escape from problems.

At 8kbk, responsible gaming isn't just a policy — it's core to who we are. Our goal is to ensure every player can enjoy gaming with peace of mind and financial security.

Online gaming is growing fast in Bangladesh — but so is the risk of addiction. Research shows that, on average, 3 to 5 out of every 100 gamers develop problematic gaming behavior at some point. That's why staying aware and taking the right steps early on is so important.

Core Principles of Responsible Gaming

  • Entertainment is the goal: Gaming is for fun, not profit.
  • Play within an affordable budget: Only bet money you can afford to lose.
  • Set a time limit: Gaming should never get in the way of other areas of your life.
  • Don't hide problems: If you feel like something is wrong, don't wait — get help now.
  • Let your family know: Letting family members know creates a sense of accountability.

2 Signs of problematic gaming

Problematic gaming or gaming addiction usually develops gradually. Many people don't realize how far things have gone. Watch out for the following signs:

  • Placing bigger bets to recover lost money ("Chasing Losses")
  • Feeling restless, irritable, or stressed when you're not gaming
  • Hiding the amount you're gaming from family and friends
  • Prioritizing gaming over work, studies, or sleep
  • Borrowing money or dipping into savings to fund gaming
  • Trying repeatedly to quit but unable to
  • Lying about or making excuses for your gaming
  • Feeling guilty or down after a gaming session
Warning

If two or more of the signs above apply to you, that's a serious concern. Contact the 8kbk support team immediately or use the self-exclusion feature.

3 Assess yourself

Answer the following questions honestly. This is a simple self-assessment checklist to help you gauge how healthy your gaming habits are:

Self-assessment checklist

If your answer to any of the questions below is "yes," that's something worth reflecting on.

Did you exceed your set budget on betting last month?
Is gaming affecting your sleep or eating habits?
Have you played on feeling frustrated or angry after a loss?
Are you spending less time with family and friends because of gaming?
Do you keep thinking about making a profit from gaming?
Have you continued gaming even while facing financial difficulties?

If you answer "yes" to three or more questions, it's time to pause. Use 8kbk's responsible gaming tools or contact the support team directly.

4 8kbk Protection Tools

8kbk provides every registered player with a set of practical tools to help them stay in control of their gaming. These tools are completely free and accessible at any time from your account settings:

⏰
Session Time Limit

Set a maximum time limit for each gaming session. Once the time is up, you'll receive an automatic reminder and be logged out if needed.

💳
Deposit Limit

Set limits on your daily, weekly, or monthly deposits. Once set, limits can be lowered immediately, but increasing them requires a 24-hour waiting period.

🌡️
Cooling-Off Period

Take a cooling-off period of 24 hours, 7 days, or 30 days for a temporary break. No gaming activity will be possible on your account during this time.

🔒
Self-Exclusion

You can self-exclude from the platform for anywhere between 6 months and 5 years, or permanently. Once self-exclusion is active, your account cannot be reactivated.

📉
Loss Limit

Automatically stops play after you've lost a set amount. This protects you from significant financial loss.

How do I use the tools?

After logging in, go to "My Account" > "Responsible Gaming" to access all the tools. The support team is available to help with any issues.

5 Minor Protection

8kbk strictly prohibits anyone under 18 from accessing its gaming platform. Age is verified at registration, and account verification documents may be requested in any case of suspected underage activity.

If you have children or teenagers at home, take the following steps:

  • Install parental control software on your computer or phone.
  • Never share your 8kbk account password with anyone.
  • Keep auto-login disabled on your devices.
  • Keep payment card details out of reach of children.
  • Have open conversations with your children about online gaming.
18+

To play at 8kbk, you must be at least 18 Years All users must meet the required age. If an underage account is identified, it will be closed immediately and all deposited funds will be returned.

6 7 golden rules of safe gaming

At 8kbk, we always recommend following these seven rules for responsible play:

1
Set your budget first

Decide how much you are willing to spend before you start playing. Stop when you reach that limit.

2
Respect your time limits

Set a daily gaming time limit and stick to it. You can set an alarm as a reminder.

3
Accept the Loss

Losing is a normal part of gaming. Don't chase your losses by placing bigger bets to try to win back what you've lost.

4
Stay calm

Don't game when you're angry, frustrated, or stressed. Making decisions with a clear head keeps the experience enjoyable.

5
Take regular breaks

Take at least a 10-minute break every hour. Get up, walk around, and drink some water.

6
Let your family know

Don't hide your gaming from your family. Their involvement will help keep you accountable.

7
Get help when you need it

If you feel like you're losing control, don't wait — reach out for support. Asking for help isn't weakness; it takes courage.

A simple way to understand your level of gaming risk

Low riskPlaying within a set budget
Moderate riskOccasionally going over budget
High RiskLosing control, need help

7 Where to get help

You don't have to face responsible gaming challenges alone. Beyond 8kbk's support team, professional help is also available. Acknowledging the problem is the first step toward solving it.

8kbk Responsible Gaming Support

Our expert support team is available 24/7. Reach us via live chat or email: [email protected]

You can reach 8kbk through several channels:

  • Live chat: Chat directly from within the platform.
  • Email Support: Write to us in detail at [email protected].
  • Account Settings: Activate the tools yourself.

Remember, gaming addiction is a recognized mental health condition — there's no shame in it. With the right help at the right time, recovery is entirely possible. 8kbk is always here for you.

8 FAQ

Your account cannot be reactivated until the self-exclusion period has ended. Once the period expires, you can contact the support team to reactivate your account. In the case of permanent self-exclusion, the account cannot be reopened.

Yes, deposit limits can be reduced instantly. However, increasing a limit requires a 24-hour waiting period — this protects you from making impulsive decisions in the heat of the moment.

Approach the conversation with empathy, not judgment. Encourage them to reach out to the 8kbk support team. If necessary, you can contact the support team yourself — we will handle everything confidentially.

Your account balance is fully protected during any cooling-off or self-exclusion period. When you log back in after the period ends, your balance will be intact.

Yes, gaming addiction is fully treatable. With the right mental health support, counselling, and social backing, many people have returned to normal life. Seeking help is the first step toward recovery.